Payment Options:

We accept:
Cash
Venmo
All major credit cards & Apple Pay
FSA/HSA cards (please inform us before purchase)

* Gratuity: If you'd like to leave a tip, please plan to use cash or Venmo. Thank you!

Cancellation Policy:

We ask for at least:
* 24 hours notice for massage appointments
* 12 hours notice for small group yoga classes
* 24 hours notice for workshops & specialty yoga classes

We understand that emergencies happen. However, late cancellations and no-shows may be charged the full session fee. Repeated no-shows may be asked to find another provider. We are an appointment-based practice—when you schedule, you're reserving our time. Thank you for respecting that!

Session Packages and Expiration:

Our discounted series are designed for regular clients:
 3-session packages – Use within 6 months
 6 or 12-session packages – Use within 12 months

Expired sessions? We offer a 3-month grace period to reactivate them. Beyond that, unused sessions may be converted to an account credit (minus the series discount). If you frequently have expired sessions, we recommend purchasing single sessions instead.

Sick Policy:

For the well-being of our community, please reschedule if:
-You have symptoms of any communicable illness
-A household member has a contagious illness (flu, stomach bug, etc.- anything more than a common cold)
- You’ve tested positive for COVID-19, even if you'r aymptomatic (if you have been exposed, please wait 10 days to come in OR rapid test after 5 days)

On our end, this means that: 

-in addition to our standard cleaning and handwashing protocols that have been in place forever, we now implement additional disinfection of the treatment room between sessions, and have HEPA filter air purifiers running in every treatment room

Note regarding masking: We look forward to greeting you with a smile! If you would like to wear a mask for any reason, of course you are welcome to. If you would like to request that your therapist wear a mask, please reach out BEFORE scheduling so we can accommodate you. 

FAQ's

Q: What can I expect at my first session?

A: Before your appointment, you’ll receive a welcome email with all the details, as well as a link to complete your intake form. When you arrive:
- Enjoy infused water or hot tea
- Discuss your needs with your wellness provider
- Receive a fully customized session tailored to you
- Post-session, we’ll discuss findings and future care recommendations

Q: What is included in my session?

A: You are receiving a truly customized session! Each appointment, your wellness provider will check in with you about your specific needs that day, to build a session that meets those unique needs.

Your massage appointment also includes (as needed and/or by request): heat therapy, topical enhancements (arnica, biofreeze and/or CBD oil), and aromatherapy (using pure essential oils, diffused and/or diluted in a carrier oil for topical application). 

Q: I've been to some massage studios where an "hour" massage is only 50 minutes. How long is my actual treatment time at Exhale?

A. At Exhale, you receive the time you are paying for, not paying for the time it takes to get ready for the next client after you leave ;-) There is a five minute buffer created at the beginning of your booking time, so unless you need more than five minutes for your pre-session consult (or are more than five minutes late), your session time is a full 60/75/90 minutes. 

Q: What is your tipping policy?

A: If you loved your session, tipping, referrals and rebookings are all lovely ways to show your gratitude, and all are greatly appreciated. If possible, please gift gratuities via cash or Venmo (credit card tipping is possible, but discouraged). Thank  you!

Q: Should I keep my underwear on, or take it off?

This is completely up to you! We have clients who do both, depending on comfort level. It does make the muscles of the low back and hips more accessible without underwear, but we are certainly happy to work through cloth if that is how you are most comfortable (as we say, undress "to your comfort level"). We of course always use proper draping techniques, so your gluteal cleavage, genitals, and nipples will always remain covered during your session.

Q. I prefer not to use draping/a top sheet when I get a massage. Is that ok?

A: No. Appropriate draping as noted above is mandatory during your session at Exhale, and is in fact the law in PA ("codes of conduct" under the PA State Board of Massage Therapy). We always strictly adhere to all ethical codes of conduct, at all times during your session. Please note that if a client behaves in any way the therapist deems predatory or inappropriate, immediate action will be taken, ranging from ending the session to calling law enforcement. Exhale adopts a ZERO tolerance policy to inappropriate behavior.

Q: I have massage sessions on my account from purchasing a package/series. Can I "share" one of my sessions with someone else?

Unless there are circumstances that would make it impossible for you to use your sessions, "sharing" of sessions with someone else is generally not permitted. There is no easy way to do it in the system, it would make bookkeeping much more complicated if it happened regularly, and if that was casually allowed there would be nothing stopping multiple acquaintances from banding together to purchase packages (when the packages are designed to offer discounts to frequent clients). If you are concerned about a session expiring, please see "Session Packages and Expiration" above. You will never lose a session you've paid for. 

Q: When should I not get a massage?

There are (thankfully!) only a few instances when you would want to avoid massage completely. This would be if you have symptoms of ANY communicable illness, if you have been directed to quarantine, or if you have a contagious skin condition. We also ask that you not schedule a massage in the days following a vaccine, to avoid potential last minute cancellations due to any side effects. There are many conditions which may require us to modify our technique or avoid a certain area of the body, and if you have certain conditions you may want to consult with your doctor before receiving massage therapy, but there are very few reasons why you would be unable to receive massage therapy at all. Please schedule a phone consult or email the owner at sarahmartyn@exhalemainline.com if you need clarification about a specific contraindication.

Thank you for your business, and please let us know if you have questions not listed here.