Payment:

We accept cash, Venmo, all major credit cards, Apple Pay, and FSA/HSA cards; please let us know if you plan to use FSA/HSA before making your purchase. Kindly plan to have cash or Venmo for any gratuity you may wish to leave. 

 

Policies:

I only ask that you treat us the same way that you would like to be treated! If you need to cancel an appointment, please give us the courtesy of at least 24-hours notice (for massage; yoga policy listed below). If an emergency or illness happens, we of course will be understanding, but cancellations of less than 24 hours, as well as no-shows, may be expected to pay the full amount of their session fee. Repeated no-show clients will kindly be asked to find another wellness provider.
Remember, we are an appointment based practice- when you schedule, you are paying to reserve our time. We always strive to be mindful of and respectful of others' time, and appreciate that respect in return. Thank you!

For yoga classes, we ask that you cancel no later than 12 hours before a small group class, 24 hours before workshops and specialty classes (such as yin with reiki).

 

Regarding Series of Sessions:

We love offering discounts via our packages, intended for those clients who are coming in regularly. A series of 3 is intended to be used in 6 months, and the series of 6 or 12 are intended to be used in 12 months. We know that sometimes life gets in the way and you may end up with an "expired" session.

We never want you to lose a session you've paid for, and so we are happy to reactivate a session up to 3 months after the expiration date. After this time, we can return the unused portion of your original purchase in the form of an account credit, forfeiting any series discount (ie, if you have 1 session left from a series of 3, we will deduct the cost of 2 regularly-priced sessions and place the remaining amount as a credit). If you end up with expired sessions more than once, we will suggest that you switch to purchasing single sessions. Thank you!

 

Sick Policy

When you come in you agree that:

*you are not experiencing symptoms of ANY communicable illness

*no one in your family is experiencing symptoms of any communicable illness outside a kid-has-a-cold situation (if your partner/child has the flu/stomach bug/etc, stay home please!)

*COVID-19: If you have been exposed to Covid in the last 10 days, you may come in if you are symptom free and have tested negative on a rapid test the morning of your appointment (exception: if that exposure is a household member, per the paragraph above). If you test positive for Covid, you agree to reschedule for 10 days after your positive test/start of symptoms, or after 5 days with no symptoms and a negative rapid test, whichever comes second. 

*Sick clients will be turned away and asked to reschedule. 
 

On our end, this means that: 

*in addition to our standard cleaning and handwashing protocols that have been in place forever, we now implement additional disinfection of the treatment room between sessions, and have HEPA filter air purifiers running in every treatment room

Masks are not required in our space, as only healthy people who have not recently been exposed to covid are permitted in our office, but of course you are welcome to wear one if you would prefer. We look forward to greeting you with a smile! 

 

FAQ's

Q: What can I expect at my first session?

A: Before your first appointment, you will receive a welcome email containing pertinent information about your first session. When you arrive, you will find a new client intake form at the front desk, and will be offered some infused water or hot tea. After walking back to the cozy treatment room, we will sit and discuss what your needs may be, as well as any concerns you may have. After undressing to your comfort level, your wellness provider will encourage lots of communication through that first session, making sure you are comfortable throughout. Post-session, we may discuss how the session went, what the findings were, and create a plan for moving forward as needed. Each session is customized to the unique needs of each client. 

 

Q: What is included in my session?

A: You are receiving a truly customized session! Each appointment, your wellness provider will check in with you about your specific needs that day, to build a session that meets those unique needs. Your massage appointment also includes (as needed and/or by request): heat therapy, topical enhancements (arnica, biofreeze and/or CBD oil), and aromatherapy (using pure essential oils, diffused and/or diluted in a carrier oil for topical application). 

 

Q: I've been to some massage studios where an "hour" massage is only 50 minutes. How long is my actual treatment time at Exhale?

A. At Exhale, you receive the time you are paying for, not paying for the time it takes to get ready for the next client after you leave ;-) There is a five minute buffer created at the beginning of your booking time, so unless you need more than five minutes for your pre-session consult (or are more than five minutes late), your session time is a full 60/75/90 minutes. 

 

Q: What is your tipping policy?

A: If you loved your session, tipping, referrals and rebookings are all lovely ways to show your gratitude, and all are greatly appreciated. If possible, please gift gratuities via cash or Venmo (credit card tipping is possible, but discouraged). Thank  you!

 

Q: Should I keep my underwear on, or take it off?

This is completely up to you! We have clients who do both, depending on comfort level. It does make the muscles of the low back and hips more accessible without underwear, but we are certainly happy to work through cloth if that is how you are most comfortable (as we say, undress "to your comfort level"). We of course always use proper draping techniques, so your gluteal cleavage, genitals, and nipples will always remain covered during your session.

 

Q. I prefer not to use draping/a top sheet when I get a massage. Is that ok?

A: No. Appropriate draping as noted above is mandatory during your session at Exhale, and is in fact the law in PA ("codes of conduct" under the PA State Board of Massage Therapy). We always strictly adhere to all ethical codes of conduct, at all times during your session. Please note that if a client behaves in any way the therapist deems predatory or inappropriate, immediate action will be taken, ranging from ending the session to calling law enforcement. Exhale adopts a ZERO tolerance policy to inappropriate behavior.

 

Q: I have massage sessions on my account from purchasing a package/series. Can I "share" one of my sessions with someone else?

Unless there are circumstances that would make it impossible for you to use your sessions, "sharing" of sessions with someone else is generally not permitted. There is no easy way to do it in the system, it would make bookkeeping much more complicated if it happened regularly, and if that was casually allowed there would be nothing stopping multiple acquaintances from banding together to purchase packages (when the packages are designed to offer discounts to those who are regular clients). If you are concerned about a session expiring, please see "Regarding Series of Sessions" in the policy section of this page. 

 

Q: When should I not get a massage?

There are (thankfully!) only a few instances when you would want to avoid massage completely. This would be if you have symptoms of ANY communicable illness, if you have been directed to quarantine, or if you have a contagious skin condition. We also ask that you not schedule a massage in the days following a vaccine, to avoid potential last minute cancellations due to any side effects. There are many conditions which may require us to modify our technique or avoid a certain area of the body, and if you have certain conditions you may want to consult with your doctor before receiving massage therapy, but there are very few reasons why you would be unable to receive massage therapy at all. Please reach out if you need clarification about a specific contraindication.

 

Thank you for your business, and please let us know if you have questions not listed here.